March 11, 2020: Our Response to the Coronavirus (COVID-19)

Coronavirus and Flu Prevention

The world health community continues to closely monitor the emergence of the SARS-CoV-2 virus and the disease it causes, named “coronavirus disease 2019” (COVID-19). At this time, no one knows how severe this outbreak will be. Given this uncertainty, and the fact that the seasonal influenza (flu) virus is also widespread, we are taking proactive steps to address a number of business concerns.

First and foremost, we continue to maintain a safe workplace and encourage and/or adopt practices protecting the health of employees, clients, or visitors. We also want to ensure the continuity of business operations.

We ask all employees to cooperate in taking steps to reduce the transmission of communicable diseases in the workplace. Employees are reminded of the following:

  • Stay home when you are sick.
  • Wash your hands frequently with warm, soapy water for at least 20 seconds. Remember: Our current protocol is that you wash your hands with liquid soap as soon as you enter a client’s home.
  • Cover your mouth with tissues whenever you sneeze, and discard used tissues in the trash.
  • Avoid people who are sick with respiratory symptoms.
  • Wipe down frequently touched surfaces such as the surface of your desk, phone, computer keyboard, door handles, etc. every day.

We are asking all employees to verify that the client’s home has the necessary supplies such as gloves, liquid soap and paper towels to assist in our efforts to keep everyone safe and avoid transmission of COVID-19 or any other communicable disease. If they do not have these supplies in the home, please contact Nursing immediately.

It is critical that employees do not report to work while they are experiencing respiratory symptoms such as fever, cough, shortness of breath, sore throat, runny or stuffy nose, body aches, headache, chills or fatigue. Currently, the Centers for Disease Control and Prevention recommends that employees remain at home until at least 24 hours after they are free of fever (100 degrees F or 37.8 degrees C) or signs of a fever without the use of fever-reducing medications. Many times, with the best of intentions, employees report to work even though they feel ill.

If you are scheduled to go to a facility, please note that many facilities are taking extra precautions by requiring temperature checks upon arrival. Please allow yourself extra time to follow through with their COVID-19 protocols.

Please contact Nursing with any questions or concerns.

What Our Clients Have to Say

I don't know if you hear this often, but your work touches so many people in a ripple effect all over the world. I know because our family is so spread out and you touched us all. It's such a comfort to know that Mom and Dad's wish to be together and in an independent apartment was the right choice for them and for us. Again thank you for all that you did.

Lisa, daughter of clients

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